Help and contact
Last updated: October 2026
Parents: contact your school first
Your child's school is your first point of contact for anything about
pickup spots, routes, drivers or the bus.
Sign in as a parent to see your school's contact details.
Schools, drivers and technical problems
For problems with the app itself, contact us:
Email: diraschools@gmail.com
Quick answers
- I cannot see the bus. The trip may not have started yet, or the
driver's phone has no signal. Try again in a few minutes.
- I want to change my child's pickup or drop-off spot. Ask your
school. They can ask you to pick a new spot on the map.
- My child will not ride today. Open My children and tap Mark not riding.
- I forgot my password. Use Forgot password on the sign-in page.
- Emergency. Call the school and the emergency services first.
Your data
To see, correct or delete your information, ask your school or write to us
using the email above. See our Privacy Policy.